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Your right to make a complaint

If you have a complaint about our services, we’d like to resolve this with you directly if possible. 

In the first instance, please contact our Compliance Team:
In writing:  The Compliance Officer, Pension Potential, 11 Strand, London WC2N 5HR
By phone:   Telephone: +44 (0)20 3327 5500

If ultimately we cannot settle your complaint about our service, you may be entitled to refer it to the Financial Ombudsman Service.

By phone:   0300 123 9 123 or 0800 023 4567
Website help page: http://www.financial-ombudsman.org.uk/consumer/complaints.htm

If you have a complaint about the way we process your personal data or think that we have not complied with your data privacy rights, this is also something we’d like to resolve with you directly if possible. 

Please contact in the first instance our Data Protection Officer:

Mr. Richard Garmon-Jones, Punter Southall Aspire, 11 Strand, London WC2N 5HR
By phone: 020 3327 5182
By email: data.protection@puntersouthallgroup.com

If ultimately we can’t settle your complaint about data privacy, you can go on to refer it to the ICO:

The Information Commissioners Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
By phone: 0303 123 1113 or 01625 545 745
Fax 01625 524510